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Return Policy

Refund policy

We are quick, competitively priced, and have a great customer service team. We suggest offering customers a full refund on all returned merchandise so long as it meets the requirements of your return policy. For every shipment we will automatically generate the right commercial invoice based on HS code, category, and country.

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credita different product, or a refund to the original payment method.

the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

  1. send us an email with your order number and the products you wish to return or exchange from your order.
  2. Print the prepaid shipping label that you will receive by email from us.
  3. Send all items back to us using the label provided.

Additional Information:

The following are add-ons with more information that you may want to include

 When will I get my refund?
Refunds will be issued back to your original form of payment within 10 business days of when the return was dropped off at return drop off location.

Please allow up to 14 business days for your refund to post to your bank account. Normal bank processing times do apply and may take up to a full billing cycle.

How will I be refunded if I paid with a gift card?
Orders paid with a gift cards will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full prior to refunding the credit card on file.

Will I be refunded for the shipping fee?
No, we do not refund the shipping fee. Sign up for the Creators Club and receive free shipping and many other benefits!

How long does an exchange take?
We want to get you the correct size as quickly as possible, we’ll ship out your exchange as soon as our shipping company has confirmed your original item is in transit back to us!

How long is my exchange request good for?
Your new product is held for up to 10 days from when you start an exchange. In the event you mail back the item after the 10 day period we will process it as a normal return and refund your original method of payment.

Can I exchange for a different product?
We only offer exchanges on the same product in a different size at this time.

How many days do I have to return?
We offer free returns within 30 days of your delivery.
Orders placed during our extended holiday period 11/17-1/19 can be returned within 90 days of your delivery.

How do I return my order?
Check our return steps above

How quickly will my return be processed?
We will process your return within 14 business days from the time it is dropped off with shipping company using the provided label from samuue.com. Please allow up to 14 business days for your refund to post to your account.

Can I mail back a return using my own label?
No, returns must be created from samuue.com and mailed back with the trackable FedEx label provided.